CoinLayer FAQs

View the most common questions people ask about coinlayer.

Any questions? Our team is here to help! Contact Support

Data & Features

Where is coinlayer API data is coming from? Cryptocurrency exchange rate data delivered by coinlayer is gathered from 25 worldwide cryptocurrency exchanges, ensuring the highest possible level of accuracy and reliability, and covering more than 385 coins.
How often is coinlayer data updated? The most up-to-date crypto exchange rate data is feeded into our systems every 60 seconds. Depending on your subscription plan, you will be able to retrieve updates in the following frequencies: 60 minutes, 10 minutes or 60 seconds.

API Access

What happens if my allowed volume is exceeded? Users will be automatically notified via e-mail and on their Account Dashboard once at least 75%, 90%, and 100% of their monthly API Request allowance has been reached. After reaching 100% of the allowance, overages fees will apply so we make sure you won’t experience any disruptions and your website/application will keep running smoothly. You can learn more about overages billing here.
What is the coinlayer API's uptime? The coinlayer API has had an uptime of 99.99% throughout the last 12 months. You can review the current status anytime on the Status Page.

Plans & Pricing

What if I need more than 1000,000 API requests per month? The infrastructure behind coinlayer was built to scale almost indefinitely. Let us know your requirements and we will work out a custom solution for you.
Can I cancel anytime? Yes. coinlayer is a subscription-based service and your chosen plan renews automatically each month. You can upgrade, downgrade or cancel anytime.
How can I pay? Payment can be made via credit card (Visa, MasterCard, American Express, Diner's Club, Discover), or — for Enterprise clients — standard bank transfer.
Can I pay yearly? Yes. If you choose annual billing, the total price of your subscription plan will be up to 15% lower than the total amount you would pay with a monthly payment frequency.
Why would I choose a paid subscription? The coinlayer Free Plan offers a way of testing the API and its capabilities in a non-production website or application. Premium plans come with extended customer support, SSL encryption, larger amounts of queries and essential API features like bulk/batch support.
How do I cancel/downgrade? You can initiate a cancellation or downgrade by selecting a new plan and providing at least one reason for your decision. The customer service team will cancel or downgrade your plan. Downgrades are not effective immediately; your premium subscription will remain active until the end of the current billing period.
How do I change between monthly and yearly billing? To change your subscription from monthly to yearly billing, submit a request on the Contact Us page on the website following these steps:

Step 1: Sign in to your account

Step 2: Go to Contact Us page

Step 3: Fill out the form and choose the “Sales” category for this request.

Step 4: In the text box, include your specific request for example “Change from Monthly to Yearly subscription.”

Platinum Support

What is included in Platinum Support?

Platinum Support includes dedicated account management, priority bug fixes, and access to exclusive support resources. It ensures you receive top-tier assistance for any issues you encounter, helping you maintain and optimize your system performance.
How much does Platinum Support cost?

The cost of Platinum Support varies depending on your subscription plan:
- Standard Plan: $479.88 billed annually
- Professional Plan: $599.88 billed annually
- Professional Plus Plan: $719.88 billed annually
- Enterprise Plan: Custom pricing billed annually
How do I select Platinum Support when purchasing a plan?

When you select a pricing plan, the Platinum Support option is automatically checked. You will see a checkbox next to “Include Platinum Support” with the corresponding annual price. You can uncheck this box if you do not wish to include Platinum Support.
How does Platinum Support appear on my invoice?

When you select Platinum Support, your invoice will display “Selected: [Your Plan] + Platinum Support.” The total amount charged will include the cost of your chosen plan and the annual fee for Platinum Support. For example, if you select the Professional Plan, your invoice will read “$59.99/month + $599.88/year for Platinum Support.”
Can existing customers upgrade to include Platinum Support?

Yes, existing customers can upgrade their plans to include Platinum Support. The option will be automatically checked when viewing available plans, showing the respective annual fee for Platinum Support. You can select or unselect this option as needed.
How is the billing period for Platinum Support handled?

The billing period for Platinum Support is annual. When you purchase Platinum Support, the renewal date will be one year from the purchase date. Your invoice will show the purchase date, renewal date, and the total annual amount for Platinum Support.
Can I opt out of Platinum Support during the purchase process?

Yes, Platinum Support is an optional service, you can uncheck the Platinum Support box during the purchase process if you prefer not to include it.
Can I switch back to standard support after upgrading to Platinum Support?

Yes, you can switch back to standard support at any time. However, the change will take effect at the start of your next billing cycle. Contact our support team to adjust your plan.

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