Frequently Asked Questions

View the most common questions people ask about coinlayer.

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Data & Features

  • Where is coinlayer API data is coming from? Cryptocurrency exchange rate data delivered by coinlayer is gathered from 25 worldwide cryptocurrency exchanges, ensuring the highest possible level of accuracy and reliability, and covering more than 385 coins.
  • How often is coinlayer data updated? The most up-to-date crypto exchange rate data is feeded into our systems every 60 seconds. Depending on your subscription plan, you will be able to retrieve updates in the following frequencies: 60 minutes, 10 minutes or 60 seconds.

API Access

  • What happens if my allowed volume is exceeded? Users will be automatically notified via e-mail and on their Account Dashboard once at least 75%, 90%, and 100% of their monthly API Request allowance has been reached. After reaching 100% of the allowance, API access will be disabled.
  • What is the coinlayer API's uptime? The coinlayer API has had an uptime of 99.99% throughout the last 12 months. You can review the current status anytime on the Status Page.

Plans & Pricing

  • What if I need more than 100.000 API requests per month? The infrastructure behind coinlayer was built to scale almost indefinitely. Let us know your requirements and we will work out a custom solution for you.
  • Can I cancel anytime? Yes. coinlayer is a subscription-based service and your chosen plan renews automatically each month. You can upgrade, downgrade or cancel anytime.
  • How can I pay? Payment can be made via credit card (Visa, MasterCard, American Express, Diner's Club, Discover), or — for Enterprise clients — standard bank transfer.
  • Can I pay yearly? Yes, choosing yearly billing will cause your subscription fee to be discounted by as much as 20%. You can choose your preferred billing frequency during signup.
  • Why would I choose a paid subscription? The coinlayer Free Plan offers a way of testing the API and its capabilities in a non-production website or application. Premium plans come with extended customer support, SSL encryption, larger amounts of queries and essential API features like bulk/batch support.
  • How do I change between monthly and yearly billing?
    In order to change your billing frequency from monthly to yearly or from yearly to monthly, you will be required to downgrade your account back to the Free Plan.

    Step 1: Navigate to the Subscription page, click "Downgrade" in the Free Plan section and confirm your downgrade. Downgrades are not effective immediately, your premium subscription will remain active until the end of the current billing period.

    Step 2: Once your billing period ends and your account downgrade has become effective, navigate back to the Subscription page and click "Upgrade" in your preferred subscription plan's section. You will now be aked to choose a new billing frequency.

    If you need any assistance changing your billing frequency, please do not hesitate to contact us.

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